ISO 10001, 2, 3, and 4!
ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012 . Other standards of ISO 10000 series include: · ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations · ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations · ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations. Standards to Watch : ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions. Target publication date : 2014-08-25. Check out our Complete set of ISO 10002:2004 comp...