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International standard ISO 9001:2015 (as well as the earlier versions of the 9001) does not contain any requirements to such an evaluation procedure, thus it is beneficial to use a good production technique. The most complete evaluating of training effectiveness according to ISO 9001 includes 4 stages: Stage 1 — Testing the participants at the concluding stage of the training program. The criterion - evaluation testing. Typically, testing is organized by the program supervisor. It is a good practice to separate the authority: training is conducted by one organization (or at a least a subdivision), testing – by the other. Stage 2 — Evaluation of creativity of the participants. The criterion - the number and the level of proposals for improvement, that the participant of the training program comes up with in the report. The criterion may be determined by the 10-point scale via expert evaluation. Experts are a quality manager and an executive (manager) who delegated the pa...

Service Provision procedure reflects completion of all the requirements of ISO 9001:2015 concerning the provision of services or production of goods. We recommend this procedure for organizations that provide services. Additionally it could be used by small businesses involved in the production of goods. ‘Service Provision’ Process model is displayed below: ‘Service Provision’ Process Model Flows  More information about Service Provision Procedure . Download PDF description. Full list of our ISO 9001:2015 Documents and Templates

  Question : We are doing internal audit ( Gap analysis ) for ISO 9001:2015 C ertification (transition from 2008 to 2015 version) . What P rocesses and S ystems should we have in place to ensure that Monitoring and Measuring Resources (cl.7.1.5) is covered by our Management system ? Section 7.1.5 Monitoring and measuring resource s The organization shall determine and provide the resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products and services to requirements. The organization shall ensure that the resources provided: a) are suitable for the specific type of monitoring and measurement activities being undertaken; b) are maintained to ensure their continuing fitness for their purpose. The organization shall retain appropriate documented information as evidence of fitness for purpose of the monitoring and measurement resources. Answer : 1. It is ...

A saying ' The devil is in the detail ' is 100% applicable to the QMS transition to the new version of ISO 9001:2015. The requirements wording of the Standard is often confusing while the decisions to be made are very important. We start publishing Questions that other users encountered in the process of their QMS transition with our Answers. If you have a QMS related question - please email it to support@c-bg.com   and will do our best to get you an expert opinion. Question : I disagree that ISO 9001:2015 'Corrective Actions' Procedure does not includes preventive actions functions. The verbiage ‘preventative’ was removed, but the functions of preventative actions are still required, right? Answer : ‘Corrective actions’ Procedure regulates the response to the occurred nonconformity, including correction, identification and elimination of the causes of this nonconformity. When a nonconformity occurs, including any arising from complaint...