Tuesday, April 30, 2013

ISO 9000 Quality Management Online Collection Pros and Cons

Looking to implement a quality management system in your organization?
Want to make sure your products and services meet customers' needs?
The best-selling ISO 9001:2008 is now available in the Online Collection with 18 other standards of the ISO 9000 Family.
For a flat fee of CHF 375,00 per year you will gain access to the Collection of Standards and always have the most up to date content.

  • Effective navigation between the Standards that cross-reference each other;
  • Regular updates with the most recent changes, amendments, and withdrawals;
  • Easy access from any PC, tablet or a smart phone;
  • Free information (parts of the standards including introductions, terms and definitions)
  • No offline access
  • No printing and sharing
  • After the subscription expires, the full standards will no longer be available in your library 

Thursday, April 25, 2013

Corporate Social Responsibility at Starbucks - Case Study

Starbucks Coffee Company started in Seattle, WA, in 1971. Today it has over 17000 stores in over 30 countries, and growing.

Starbucks is committed to buying and serving high-quality coffee that is responsibly grown and ethically traded.

In 2001 Starbucks in conjunction with Conservation International developed socially responsible coffee buying guidelines called C.A.F.E. Practices (Coffee and Farmer Equity Practices) that contained 28 specific indicators five focus areas: product quality, economic accountability (transparency), social responsibility, environmental leadership in coffee growing and environmental leadership in coffee processing.
As a result, 93 %  of coffee was 'ethically sourced' in 2012.

Watch the video and find out how Starbucks builds sustainable relationship with it's suppliers by making investments that benefit coffee producers, their families and communities, and the natural environment.

More case studies in our Social Responsibility and ISO 26000 online training course

Tuesday, April 23, 2013

Communication for Quality Professionals, ASQ Kitchener, April 24th 2013

Have you ever had a problem communicating with someone? Have you tried to get your point across and just not been able to make the other person understand what you mean?

While communication disconnects can sometimes create amusing situations, these situations shouldn’t adversely effect how work is perceived. Most authorities agree that good communication skills enhance productivity and contribute to a positive workplace culture. Ability to communicate ideas, vision, goals, and objectives can improve professional credibility and increase influence.

Communication for Quality Professionals addresses three particular communication areas:

One                Achieving clarity in your writing
Two                Achieving clarity in your presentations and
Three             Achieving clarity in your interviews

Communicating clearly in these three areas can help to improve professional performance and skills of quality professionals.

Natalia Scriabina and Joyce Parsons present @  Communication for Quality Professionals, ASQ Kitchener on April 24th 2013.

Friday, April 12, 2013

Takeaways and practical advice for auditors using revised ISO 19011

  • Several technical changes to the latest edition of ISO 19011 can affect the way an audit is conducted.
  • Changes include a revised principle of integrity and clarifications on remote auditing and communication technology issues.
  • Being aware of five key changes will help auditors through various audit activities.

Read the full article Five at the Forefront by Natalia Scriabina published in the March 2013 issue of Quality Progress.

Natalia Scriabina is a President of Centauri Business Group Inc. 

She is responsible for overseeing the portfolio of training courses and strategic partnerships at CBG Inc.

Natalia has a background in training, consulting and auditing. Natalia authored and co-authored a number of publications on quality management, innovation management, social responsibility, business sustainability, and related topics.

Read more about Natalia’s publications.