Management System Professionals Support | CBG Inc.

Being concise matters.  Thirty-second commercials sell. Pictures overpower words. Catchy slogans stay in the mind of consumers. Many would agree that instructions, quality procedures and company policies, should also influence, empower, and drive exceptional results. Unfortunately, in many cases these documents remain either unused or underused.  To illustrate this I’ll give an example taken from my ISO 9001 external audits conducted a few years ago when paperless office was still a novelty. It was quite usual that my interviewee would start our discussion by reaching for a thick dusty folder that was titled “ISO 9001 Documentation”. The folder contained a set of mandatory quality management procedures as well as lengthy and detailed process descriptions and work instructions relevant to the audited areas. We both sneezed as dust puffed up into the air and I made a note that the folder had not been touched since my previous visit to that company. In other words, the ...

Several technical changes to the latest edition of ISO 19011 can affect the way an audit is conducted. Changes include a revised principle of integrity and clarifications on remote auditing and communication technology issues. Being aware of five key changes will help auditors through various audit activities. Read the full article Five at the Forefront by Natalia Scriabina published in the March 2013 issue of Quality Progress . Natalia Scriabina is a President of Centauri Business Group Inc.  She is responsible for overseeing the portfolio of training courses and strategic partnerships at CBG Inc. Natalia has a background in training, consulting and auditing. Natalia authored and co-authored a number of publications on quality management, innovation management, social responsibility, business sustainability, and related topics. Read more about Natalia’s publications .