Management System Professionals Support | CBG Inc.

Control of nonconformities in provision of services often causes additional questions.   The new documented procedure QSP 8.7-02 regulates the execution of ‘Control of nonconformities in provision of services’ process in relation to the QMS of Organizations that specialize in the provision of services.   The Procedure describes the implementation of ISO 9001:2015 requirements, which often cause issues when applied to the services: ensuring the identification of nonconformities, conducting correction, including the possibility of suspension of the service provision, communicating the nonconformity to the customer, follow-up, including the analysis. More information about the QSP 8.7-02 Control of Nonconformities in Provision of Services   The diagram of ‘Control of Nonconformities in Provision of Services’ process is shown below: Inputs 1 - Nonconformity Outputs 2 - Nonconformity protocol 3 - Information a...

This Methodical Manual summarizes 15 years of field risk management experience at the workplace. For the organization, the regulatory framework for actions to address risks and opportunities in the Quality Management System (QMS) consists of: ISO 9001:2015 cl.6.1 requirements - relevant to the entire QMS , ISO 9001:2015 cl.4.4.1.f requirements - relevant to the process , ISO 31000 Guidelines - relevant to the entire QMS . Based on the good industrial practice, it is advisable to carry out actions to address risks and opportunities on two levels and, therefore, describe them in two documents. >>Level 1 - the entire QMS Document 1 - QSP 6.1-01 ‘Actions to address risks and opportunities’ Describes risk management process, including four sub-processes:  - ‘Planning of actions to address risks and opportunities. Project of risk management framework’;  - ‘Integration and implementation of actions to address risks and opportunities in...