Digital Transformation in Quality Management
Emerging digital technologies, increasing competition and changing customer demands put extra pressure on the businesses. In order to survive in the digital age, companies have to adapt to the changes and modify their operations through digital transformation. While adapting new elements of digitization, the organization should bear in mind that that in order to achieve financial success, the investment into the digital transformation has to be combined with the clear vision of the process, careful coordination, engagement, and leadership. For more digital transformation information, its benefits, potential pitfalls and ways to reach the competitive advantage, refer to The Advantages of Digital Maturity ISO 9001:2015 does not directly require the organization to undergo digital transformation , though some of ISO 9001:2015 requirements are aligned with it. MIT Sloan School of Management identifies 9 areas of digital transformation . Let’s review them with regards to the...