Quality Objectives
QMS objectives will vary from Organization to Organization but are some of the more common objectives professionals see? Do they scores on customer feedback surveys, lack of complaints measured over a financial year, etc.? The top notch practice when wording the quality objectives – is using two methodologies: 1) QFD Analysis Good results could be achieved from: Converting the ‘customer requirements’ body into a set of "engineering characteristics of products." As a result, we get a list of engineering characteristics of products, ranked according to the degree of satisfaction of customers' requirements. Next, quality goals are set, aimed at improving the engineering characteristics of products, which are on the first positions in the list. Transforming ‘product defects’ list into a set of ‘technological operations’. As a result, we get a list of technological operations, ranked according to the degree of influence on the appearance of defects. Further, qua...