Nonconformity Management
What are the major changes to the nonconformity management procedure according to the new version of ISO 9001:2015 ( vs. ISO 9001:2008 )? The answers to this question can be found in ISO 9001:2015 Transition Gap Analysis Transition Guidelines . Nonconforming process outputs, products or services are the object of control ( ISO 9001:2008 defined nonconforming products as an object of control ). Thus, the requirements where extended: ‘The organization shall deal with nonconforming outputs in one or more of the following ways: a) correction ( vs. ‘to eliminate the detected nonconformity’ in ISO 9001:2008 cl.8.3. a ); b) segregation, containment, return or suspension of provision of products and services; c) informing the customer; d) obtaining authorization for acceptance under concession: ( In ISO 9001:2008 this was worded as follows: ‘by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the customer’ (cl.8.3. b) ...