Implementation of ISO 9001:2015 clause 4.1
How do you prove you meet the requirements of Clause 4.1 of ISO 9001:2015? The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system. The organization shall monitor and review information about these external and internal issues. ISO 9001:2015 Cl.4.1 Information monitoring and internal and external issues components analysis are carried out in the QMS processes. 1) ‘ Marketing ’ process. Information about external issues includes results of the analysis of political and legal issues, economic issues, demographic issues, environmental issues, cultural and scientific issues, information from consumers, information from competitors, information from external providers, information from contact audiences, information from marketing intermediaries....