Interpretation of ISO 9001:2015 cl.8.7 Control of nonconforming outputs
'The organization shall retain documented information that: a) describes the nonconformity; b) describes the actions taken; c) describes the concessions obtained; d) identifies the authority deciding the action in respect of the nonconformity.' ISO 9001:2015 cl.8.7.2 Q: Does the requirement 8.7.2 of ISO 9001:2015 mean that EVERY Nonconforming output must be recorded? Even if it is just corrected (as allowed)? This could become a rather overloaded list of Nonconforming outputs. A: Yes - EVERY Nonconforming output must be recorded , at least for two reasons. 1. Information about all nonconformities is essential for analysis and improvements. Otherwise, there is a risk to 'sink' in the pool of tiny nonconformities. The issue is not the recording itself, but the consequences of nonconformities. 2. It is impossible to word and regulate a clear distinction between the phrases ‘ A nonconforming output that must be recorded ’ and ‘ A nonconforming o...