Management System Professionals Support | CBG Inc.

A team uses AI to summarize customer complaints and identify recurring themes. The summary looks useful—but some complaints have been misunderstood, and an important trend is missing. Who checks the result? What information was used? And how does the team decide whether to act on it? These questions are becoming relevant to quality managers and process owners as AI tools find their way into everyday work. Where might AI support a quality management system? Depending on the organization and the tool, AI may help people: Review and summarize customer feedback Identify patterns in quality data Prepare draft documents or training materials Organize information for audits and management reviews Explore potential causes of recurring problems AI can make information easier to work with, but its output still needs appropriate review. A convincing answer is not necessarily accurate, complete, or suitable for a particular decision. Keep th...

An audit checklist helps us remember what to ask. But answering every question in clause order does not necessarily tell us whether the quality management system works in practice. Consider a customer order. The auditor can follow it from contract review through planning, service or production, delivery, and customer feedback. At each step, ask: What was supposed to happen? What actually happened? What evidence shows the result? This approach makes it easier to see how QMS processes connect—and where a problem may have passed from one process to another. How to make an internal audit more useful Plan around processes and their importance. Give more attention to processes affected by recent changes, customer complaints, or previous findings. There is no need to squeeze every clause into every audit. Ask for examples. A documented procedure explains the intended method. A recent order, record, or decision shows how the method was applied. Record the evidence. A “Yes” o...

ISO 9001:2026 is coming — what will change? ISO 9001:2026 is approaching publication, and organizations currently using ISO 9001:2015 should start reviewing what the revision may mean for their Quality Management System. CBG has prepared a free ISO 9001:2015 → 2026 Change Guide based on ISO/FDIS 9001, the final pre-publication text. The 30-page guide covers: the major shifts in ISO 9001:2026; clause-by-clause changes from ISO 9001:2015; what the changes may mean for your existing QMS; a practical QMS readiness review; an illustrative transition roadmap; an action and document review matrix. The guide is intended to help quality managers and organizations understand what is changing and identify what should be reviewed now — without treating the transition as a complete QMS rebuild. Free Download — No Email Required: ISO 9001:2015 → 2026 Change Guide

Save the time and resources required to design and document an AS9100C Quality Management System. Define and implement your company's regulatory quality assurance practices and procedures easily with our fully AS9100C and ISO9001:2008 compliant Quality Systems Manual template. It is written in Microsoft Word so you can easily edit and customize it to make it your own. This Template is to be used as a template in developing your own AS9100 Quality Manual. Review the text and replace as needed to match your own Quality System. At a minimum, your Company's name and Logo should be included in proper places in the document. Also, ensure that correct procedures and work instruction numbers are referenced. Those lower level documents should be written if your company IS already ISO9001 certified and don't need to be totally changed to suit requirements of AS9100. Check out our fully customizable quality manual templates and procedures: ISO 9001:2008 Quality Systems Manu...