Management System Professionals Support | CBG Inc.

The Quality manual and the documented procedures regulate the activities necessary and sufficient to meet all the requirements of ISO 9001:2015. This is the main purpose of the procedures. Quality system forms are created by the decision of the Organization. We have updated some of our procedures with the Quality System Form templates.   QSP 7.1-01 Control of personnel : Annual training plan  Training efficiency evaluation sheet Talent search form  QSP 7.5-01 Control of documented information Master List of Documents  Master List of Records  QSP 8.7-01 Control of nonconforming outputs Nonconformity protocol  Hold Tag  QSP 9.3-01 Management Review MR meeting agenda MR meeting minutes QSP 10.2-01 Corrective actions CAR form CAR list

Control of nonconformities in provision of services often causes additional questions.   The new documented procedure QSP 8.7-02 regulates the execution of ‘Control of nonconformities in provision of services’ process in relation to the QMS of Organizations that specialize in the provision of services.   The Procedure describes the implementation of ISO 9001:2015 requirements, which often cause issues when applied to the services: ensuring the identification of nonconformities, conducting correction, including the possibility of suspension of the service provision, communicating the nonconformity to the customer, follow-up, including the analysis. More information about the QSP 8.7-02 Control of Nonconformities in Provision of Services   The diagram of ‘Control of Nonconformities in Provision of Services’ process is shown below: Inputs 1 - Nonconformity Outputs 2 - Nonconformity protocol 3 - Information a...