Management System Professionals Support | CBG Inc.

Following the release of the first international standard for occupational health and safety (ISO 45001:2018) in May 2018 ISO release a new technical specification ( ISO/IEC TS 17021-10 ) that defines the required skills and knowledge to audit organizations that have implemented ISO 45001:2018. The new ISO/IEC TS 17021-10, Conformity assessment – Requirements for bodies providing audit and certification of management systems – Part 10: Competence requirements for auditing and certification of occupational health and safety management systems has a structure similar to all recent ISO Management System Standards that facilitates it's use and application. Intended users of the TS 17021-10 : - Auditors - Anyone making decisions related to ISO 45001 - Accreditation and regulatory bodies. If you are looking for HSMS auditing help - our ISO 45001:2018 Audit Checklist provides a complete understanding of how to verify compliance with the requirements of all ISO 45001:2018 cla...

Words have incredible power. Words can hurt and words can help. They can build trust, inspire, and promote a sense of shared goals. Words can steer attention to the areas of commonality or vice versa, keep focus on elements that divide. Words can confuse or they can clarify. A single word can trigger a very powerful emotion and turn the conversation or even an entire business relationship in a different direction. Words should be carefully selected and only used deliberately. This month on our blog we will concentrate on the wording, substance and style of messages communicated by quality professionals. It can serve as a practical guide to help quality auditors, managers, engineers, and other professionals clarify their written messages and inspire their readers to constructive actions. Materials presented here are based on many years of practical experience and analysis of what worked and what didn’t, in written communication related to auditing, consulting, and training in the ...

Being concise matters.  Thirty-second commercials sell. Pictures overpower words. Catchy slogans stay in the mind of consumers. Many would agree that instructions, quality procedures and company policies, should also influence, empower, and drive exceptional results. Unfortunately, in many cases these documents remain either unused or underused.  To illustrate this I’ll give an example taken from my ISO 9001 external audits conducted a few years ago when paperless office was still a novelty. It was quite usual that my interviewee would start our discussion by reaching for a thick dusty folder that was titled “ISO 9001 Documentation”. The folder contained a set of mandatory quality management procedures as well as lengthy and detailed process descriptions and work instructions relevant to the audited areas. We both sneezed as dust puffed up into the air and I made a note that the folder had not been touched since my previous visit to that company. In other words, the ...

Karen Creditor For quality professionals, interacting with project managers is undoubtedly the most frustrating part of their job. It’s not that project managers are bad people. In fact, I must confess that I am a project manager myself, and I have sometimes done my best work while making my quality colleagues crazy. For that I am truly sorry. Well, mostly sorry. Why are project managers so frustrating to quality professionals? I believe it’s because of the differences in world view. Concepts like value, frameworks, goals, and speed, along with the inherent differences in personality types drawn to each profession, make us view each other from slightly different perspectives. At our worst, we tend to look at each other like we live on different planets. Here’s an example I share with my students to illustrate the differences. Once upon a time I managed a team of project managers in a technology company. I had just hung up the phone from a planning call for the upcoming ISO audi...