Procedures vs. Work Instructions
Procedures vs . Work Instructions I was recently working with a process owner to modify one of his procedures. And part of the conversation was that, in my opinion, his procedure looked more like a work instruction. He felt that those details were necessary to perform the job and my answer was that those could be written in a work instruction for the specific task. What has been your experience in this situation? Many spears were broken when arguing on this comprehensive issue. Here below we express only an opinion. 1. It is not a good idea to argue about terminology, but worth agreeing upon it . This fully applies to the names of the QMS documented information. Each organization sets its own documented information ‘pyramid’. The requirements of ISO 9001:2015, as well as the 2008 guidelines of ISO 10017 and the recommendations 176 TC reports give full freedom to the organization. Therefore, it is better not to talk about the requirements, but better about good pra...