Style Guide for Quality Professionals: Always be specific
General words are minefields when it comes to professional writing in quality management. Examples of such words are: always, never, all, none, lack, almost, alike. If we used the word "never” and a single occurrence compromised this word, it has also compromised the reader’s trust to the whole message. Words that express opinions should be used very carefully.Examples of such words are comprehensive, clear, consistent, unambiguous. What is clear to one person may not be clear to someone else. If we decide to use such words, we need to agree on their definitions as a first step.