Creating a Culture of Quality
Can a company afford errors in our highly competitive world? 'A company with a highly developed culture of quality spends, on average, $350 million less annually fixing mistakes than a company with a poorly developed one.' The pressure is rising, so is the possibility of making a mistake. The quality-improvement studies helped identify the Essentials areas and actions that will help companies improve in each area. They four essential quality areas are: leadership emphasis, message credibility, peer involvement, and employee ownership of quality issues. Maintain leadership emphasis on quality. Reduce (eliminate) the gaps between what they say and what they do. Ensure message credibility - make messages believable , keep them up to date . Encourage peer involvement. Increase employee ownership of quality issues. More in the new article by Ashwin Srinivas and Bryan Kurey Creating a Culture of Quality in Harvard Business Review....