Creating a Culture of Quality

Can a company afford errors in our highly competitive world?

'A company with a highly developed culture of quality spends, on average, $350 million less annually fixing mistakes than a company with a poorly developed one.'

The pressure is rising, so is the possibility of making a mistake.

The quality-improvement studies helped identify the Essentials areas and actions that will help companies improve in each area.

 They four essential quality areas are:

• leadership emphasis, 
• message credibility, 
• peer involvement, and 
• employee ownership of quality issues.

Maintain leadership emphasis on quality. Reduce (eliminate) the gaps between what they say and what they do.


Ensure message credibility - make messages believable, keep them up to date.

Encourage peer involvement.

Increase employee ownership of quality issues.

More in the new article by Ashwin Srinivas and Bryan Kurey Creating a Culture of Quality in Harvard Business Review.