Project Management vs Quality – How to Stop Making Each Other Crazy!
Karen Creditor For quality professionals, interacting with project managers is undoubtedly the most frustrating part of their job. It’s not that project managers are bad people. In fact, I must confess that I am a project manager myself, and I have sometimes done my best work while making my quality colleagues crazy. For that I am truly sorry. Well, mostly sorry. Why are project managers so frustrating to quality professionals? I believe it’s because of the differences in world view. Concepts like value, frameworks, goals, and speed, along with the inherent differences in personality types drawn to each profession, make us view each other from slightly different perspectives. At our worst, we tend to look at each other like we live on different planets. Here’s an example I share with my students to illustrate the differences. Once upon a time I managed a team of project managers in a technology company. I had just hung up the phone from a planning call for the upcoming ISO audi...