CBG Inc. - Management System Professionals Support

Litecontrol is a Massachusetts based company that provides commercial and educational lighting products. In over 75 years the Company evolved from the early innovations in wall/slot lighting, to today's advanced LED fixtures. As the biggest environmental impact of lighting is the energy used during operation, Litecontrol designs their fixtures with the latest optical and thermal techniques to achieve 85-95% efficiency ratings that allow saving energy. LiteCycle wiring, developed exclusively for Litecontrol , eliminates the PVC-based wiring material used by other manufacturers.  A broad view of what constitutes a quality product and a quality lighting manufacturer brought Litecontrol to earn the lighting industry's first Cradle to Cradle Silver Certification for all products manufactured in Plympton, MA factories in 2008. Cradle to Cradle is the leading "green" certification program using a multi-criteria approach to address product design and ma...

Being concise matters.  Thirty-second commercials sell. Pictures overpower words. Catchy slogans stay in the mind of consumers. Many would agree that instructions, quality procedures and company policies, should also influence, empower, and drive exceptional results. Unfortunately, in many cases these documents remain either unused or underused.  To illustrate this I’ll give an example taken from my ISO 9001 external audits conducted a few years ago when paperless office was still a novelty. It was quite usual that my interviewee would start our discussion by reaching for a thick dusty folder that was titled “ISO 9001 Documentation”. The folder contained a set of mandatory quality management procedures as well as lengthy and detailed process descriptions and work instructions relevant to the audited areas. We both sneezed as dust puffed up into the air and I made a note that the folder had not been touched since my previous visit to that company. In other words, the ...