Quality Manual: Good Practices
Smart companies write their high level quality documents in a clear business language and make them publicly available. Here are some examples: Quality Manual - NASA Motorola Solutions Quality Manual A Quality Manual is the top-level document which establishes the quality policies and objectives for the entire organization. It should be clear, jargon-free, user-friendly, and written in a business language. Let’s review two examples: “Design and development inputs shall be defined in accordance with the Form QMS - 123. Reviewers shall be drawn from representatives of the functional areas concerned with the design. Reviews shall meet the requirements listed in the section 7.2.2. Review results and resolutions shall be recorded in documents identified in the Form QMS - 425“. “We regard customer value perceptions as key business drivers that influence product design and development. Once customer value perceptions are identified, we convert...