Friday, December 22, 2017

How new technologies will Impact Business in the upcoming 2018

New article by Tara Callinan 'How AI, Machine Learning and Automation will Impact Business in 2018 and Beyond' gives an overview of what technology trends to watch for and how they will impact businesses in the near future.

Marketing Gets Smarter with AI and Machine Learning

What to expect?
- Dynamic landing pages and websites.
- More personalized ads.
- Nurturing leads through social media through personalized, real-time content targeting.

E-Commerce Reaches New Heights

Machine learning analyzes data based on a user’s purchase history or online shopping behavior. This helps to further personalize purchasing experience. And when it’s time to purchase, machine learning is applied to reduce the risk of credit fraud in small businesses.

Integrating Chatbots

Chatbots will play a key role in the future of customer service:
- Giving 24/7 customer service
- The era of being ‘on hold’ is gone
- Quick access to customer data makes service more personal

Automation Now and in 2018

Though Machine Learning and AI are hot topics in the tech world, it is not to a point that small to medium size businesses can leverage it in the immediate future. But there is still hope for them with automation. Powered by the Cloud, this type of technology has already revolutionized Marketing and Sales workflows and interactions but it is also starting to touch the various other parts of a business.
For example automation of:
- operations
- accounting
- payroll/HR.

Find more information on Tenfold Marketing Blog.


Monday, November 27, 2017

ISO 9001:2015 and Business management system

Can we assume that ISO 9001-2015 can be used as a Business management system?

In which case that can be possible?

ISO 9001:2015, like the earlier versions of the Standard, was created precisely for this purpose.

We just have to take into account that it is very difficult to develop common requirements for the management of completely different organizations: large and small, focused on production and services, successful and not so much, with different production orientation, with different ownership type, etc..

Therefore, ISO 9001:2015 provides the minimum set of universal requirements that are used as a basis.

Further, each organization builds its Business management system, taking into account the peculiarities of their own business. Common areas of this development are the application of such methodologies as TQM, Lean-Six Sigma.

Monday, November 20, 2017

ISO 45001 Audit Checklist

Introducing new product - ISO 45001 Audit checklist.

42 pages editable MS Word document with detailed explanations, auditor tips and recommendations - our ISO 45001 Audit checklist can be utilized in a number of ways. The ISO 45001:2018 Audit checklist:
  • provides a complete understanding of how to verify compliance with the requirements of all ISO 45001:2018 clauses;
  • can be used as practice for internal auditors workshops.
  • allows every employee to check his/her activity performance in compliance with the new requirements of ISO 45001:2018.

ISO 45001:2018 Audit Checklist completely covers ISO 45001:2018 conformance and performance audits.

Download a .PDF preview of the ISO 45001:2018 Audit Checklist.

More information and the latest pricing updates on our site.

Monday, October 30, 2017

ISO 45001:2018 Transition Gap Analysis

In anticipation of the ISO 45001:2018 updates, we introduce new product - ISO 45001:2018 Transition Gap Analysis with the guidelines for transition.

The comparison materials are presented in a table format, containing ISO 45001:2018 Clauses, corresponding OHSAS 18001:2007 and ISO 9001:2015 clauses, content of changes and recommended actions to transfer the OH&S to the new version (if changes are present).

The product features
  • Traditional clauses conformity table of OHSAS 18001:2007 and New versions of ISO 45001:2018 and ISO 9001:2015.
  • Analysis of changes.
  • Implementation recommendations for each change.
  • Easy to use table format
  • Printable PDF
  • 28 pages
For a limited in October/November 2017 we offer this document as a free download. Visit our website to claim your copy.

Friday, October 27, 2017

ISO 9001/14001/45001 Requirements Comparison


The most recent versions of ISO Management Standards (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) have identical structure.

This can be very useful when building an Integrated Management System taking into account several standards requirements.


All three international standards mentioned above contain the following clauses:

  • Context of the organization
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance evaluation
  • Improvement
Having so much in common it is clear that IMS minimizes the duplication of a number of key clauses (Risks, Communication, Nonconformity and corrective actions, Continual improvement, etc.). Simplified documentation helps make better choices and allows almost real-time decisions.

Download ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 Requirements Comparison in PDF format and use it as reference materials (or in staff/auditors' training).

Check out our Integrated Management System Manual templates, Procedures and Methodical materials.

Wednesday, October 4, 2017

A system audit vs. a process audit

ISO 9001:2015 defines a System as a set of interrelated processes.
While a Process is a set of interrelated or interacting activities, which transforms inputs into outputs.

When auditing, it is important to deeply understand the difference between the two and the moment when a group of processes become a system. Conducting system and process audits at the same time could be confusing and ineffective.

On the document triangle below the first two levels describe the System in a whole, while the two bottom levels describe the process.


System audits start from the top moving down into details, while the process audits start from the bottom of the document pyramid.

To summarize from the auditing perspective:
  • A system audit is an audit of a system or subsystem against system requirements. (conformity or nonconformity of the system).
  • A process audit is an audit of individual processes against predetermined process steps or activities. (inefficiencies and areas for improvement).

More information in Which is it – a system or process audit? by J.P.Russel 


ISO 9001:2015 Products ISO 14001:2015 Products ISO 50001:2011 Products
IMS Products

Friday, September 29, 2017

QMS Questions answered: Audit frequencies

Within the QMS system the core business processes and the supporting 9001 standard requirements procedures/processes have been identified and separated with the specific intent of auditing them at different intervals within the 3-year cycle.

For example, the core business processes will be audited either weekly/monthly/quarterly/bi-annually/annually and the supporting 9001 standard requirements procedures/processes will be audited once within the 3-year cycle because the risk of change is considered low.

Should the auditing of the standard requirements take place each year within a 3-year cycle?

The periodicity of internal audits is not regulated by the requirements of ISO 9001:2015.

Therefore, any audit cycle is acceptable. However, the frequency greater than 1 year may cause difficulties in conducting annual supervisory audits to prove that the QMS is maintained.

A good and most common practice is to audit every process once a year.

ISO 9001:2015 Products ISO 14001:2015 Products ISO 50001:2011 Products
IMS Products