New ISO standard for facility management

ISO 41001, Facility management – Management systems – Requirements with guidance for use was published on April 28, 2018.
The new management system standard constitutes a benchmark for developing and driving an effective strategic, tactical and operational facility management.
The standard will also assist organizations seeking to outsource FM, as those providers who are able to demonstrate compliance with the standard will provide them with an assurance regarding their approach and processes.

ISO 41001 is the first standard of its kind for facility management and has the potential to make a real difference to organizations by

• improving workforce health and safety, 
• reducing their impact on the environment and 
• making considerable cost savings and efficiencies.

Useful links

• ISO 41001:2018(en)
• ISO announcement

The structure of the new Facility management standard is similar to all newer versions of ISO management standards like ISO 9001:2015, ISO 45001:2018, ISO 14001:2015. This makes it easier for the organization to create and maintain Integrated Management System.

Occupational health and safety - more info from ISO

Health and safety is one of the major concerns of the businesses.
To prevent even more deaths and injuries - ISO 45001 sets standards to protect workers worldwide.

Following the release of the ISO 45001:2018 standard in May, ISO issued a publication with more information about the Standard. The publication is free to download from the ISO website and provides concise answers to frequently asked questions:

• Who is ISO 45001 for?
• What are the benefits for the business?
• How it is different from other OH&S standards?
• Is it possible to integrate ISO 45001 into the existing management system?
• How to get started?

Learn more about ISO’s international standard for occupational health and safety and what it can do for your organization.

We have updated our ISO 45001:2018 documents and templates to comply with the latest version of the Standard.

ISO 45001:2018 - world's first International Standard for occupational health and safety

ISO announced the publication of the first International Standard for occupational health and safety - ISO 45001:2018.

What are the major differences between OHSAS 18001 and ISO 45001?

• ISO 45001 is process-based – OHSAS 18001 is procedure-based
• ISO 45001 is dynamic in all clauses – OHSAS 18001 is not
• ISO 45001 considers both risk and opportunities – OHSAS 18001 deals exclusively with risk
• ISO 45001 includes the views of interested parties – OHSAS 18001 does not

More details in the overview of the Standard - ISO 45001 – All you need to know.

Are you ready for the Migration?

Transition from HSAS 18001 to the new International Standard ISO 45001 may have its challenges, but the New standard promises even more effective management system that means more incidents prevented and more lives saved.

Free Download 
(limited time offer ends March 14th!):
ISO 45001:2018 Transition Gap Analysis will help you

• understand the changes introduced in the New version of ISO 45001:2018 in comparison to the OHSAS 18001:2007; 
• carry out the OHS/IMS transition to the new version of ISO 45001:2018 without the help of consultants;

We are reviewing our ISO 45001:2018 materials to comply with the most recent version of the Standard.

The latest version of ISO 31000:2018 Risk Management Standard has just been published

The new version of ISO 31000:2018 Risk Management Standard has been published on February 15th 2018.
It is now available in English and French on ISO website and ISO's member bodies.

You can also preview several clauses of the Standard (in English and French).

In the Press release ISO pointed out the major changes since the previous edition:

• 'Review of the principles of risk management, which are the key criteria for its success
• Focus on leadership by top management who should ensure that risk management is integrated into all organizational activities, starting with the governance of the organization
• Greater emphasis on the iterative nature of risk management, drawing on new experiences, knowledge and analysis for the revision of process elements, actions and controls at each stage of the process
• Streamlining of the content with greater focus on sustaining an open systems model that regularly exchanges feedback with its external environment to fit multiple needs and contexts'

As part of CBG Inc. commitment to continual improvement, we will review our Risk management related documents and templates to comply with the new Risk management Standard.

ISO 9001:2015 Products	ISO 14001:2015 Products	ISO 45001:2018 Products
IMS Products

ISO 9001 regarding Intellectual property

What are the ISO 9001:2015 guidelines regarding the intellectual property? 

ISO 9001:2015 Cl. 7.1.6 Control of organizational knowledge is aimed at:

• Defining knowledge necessary to operate the processes and achieve products and services compliance;
• Obtaining and maintaining of knowledge
• Ensuring the availability of knowledge to the extent necessary;
• Updating the current knowledge and obtaining access to any necessary additional knowledge and the required updates in response to changing needs and trends.

The basis of knowledge control is to transform the flow of information from internal and external sources to the Organization’s knowledge bank - a database, structured into groups of intellectual assets of the Organization, considering the strategic directions of development, and hosted on the server of the Organization.
More information, including Organizational Knowledge Bank Structure - in our Quality System Procedure  QSP 7.1-04 Control of organizational knowledge

Documenting and communicating the nonconformities

Is risk understood and when appropriate, communicated throughout your Organization?

The requirements of ISO 9001:2015 states that 

“the organization shall determine the internal and external communications relevant to the quality management system.” 

What communications will you have for the QMS within your Organization?

Here below are some examples of such communication (internal and external).
Internal communication of the QMS issues is conducted:

• Via information system;
• Through meetings on QMS issues;
• Via control of documented information.

Quality manager together with IT manager develops draft of the QMS relevant issues communication structure. QMS relevant issues communication structure is discussed and approved during management review. IT manager ensures placement and transfer of information on QMS relevant issues, according to the structure.
QMS issues meetings include:

• Management review meetings - regulated by the director of the organization.
• Internal audit meetings – held per the internal audit program and are regulated by Quality manager.
• Subdivision QMS issues meetings – are regulated by the subdivision leader and can be conducted in the form of a video conference.

External QMS issues communication is conducted with the customers, external providers, certification bodies, and consultants.
Interaction with customers, including QMS issues, is defined by processes relevant to customers.
Interaction with external providers, including QMS issues, is defined by control of externally provided processes, products, and services. Quality manager per the responsibility and authority defines terms and content of the interaction relevant to the QMS with the certification bodies and consultants.

Do you have to communicate all product and service nonconformities?
Will you report to the media, shareholders, or other stakeholders on some topics but not others?

Control of nonconformities should be carried out in accordance with the corresponding QMS documented procedure. This Procedure usually provides guidance as to documenting the nonconformities. Communication relates to the parties involved in control of nonconformities:

• an auditor, or any employee of the Organization, or a customer who identified the nonconformity;
• quality representative or another staff member who coordinates the nonconformity processing;
• process owner, relevant to the nonconformity or an authorized person, who analyzes the causes and possibilities of similar nonconformities and words the corrective actions
• senior leadership, who conducts review of the nonconformity.

Stakeholders communication is conducted by the decision of the senior leadership of the Organization.

For the Environmental management systems and OH&S management system this is the requirement of the ISO 14001:2015 and ISO 45001:2018 respectively.

'5 WHYs' RTA methodology

Something went wrong in the process. How to clearly identify what exactly is the root cause of the issue to prevent it from happening in the future?

Let's look at the example.

A wrong product has been delivered to the customer.
Using '5 WHYs' methodology, we start asking a simple 'Why?' question.
1. WHY was the wrong product delivered?
The purchase department provided the wrong information.
2. WHY did the purchase department provide the wrong information?
The found this information on the server and assumed it was up to date.
3. WHY wasn’t the information updated on the server?
Sales had been negotiating with the customer and forgot to update the information on the server.

A possible modification to the process would be for the purchasing department to contact the sales before the delivery of the goods.

In the example above we have used just 3 WHYs. Often it takes 5 WHYs to find the cause. As an any tool, 5WHYs does not have a universal application. There will be situations when more (way more) than 5 WHYs will be necessary to find the root cause of the problem.

But in practice - this is an easy, handy and powerful tool to use.

More articles on Quality on the Qooling blog