Customer communication - contingency actions requirements
IS0 9001:2015 Clause 8.2.1 Customer communication Communication with customers shall include: • e) establishing specific requirements for contingency actions, when relevant. How do you establish SPECIFIC requirements with regard to CONTINGENCIES? One of the options for meeting this requirement is inclusion of ‘Force Majeure Actions’ section in the consumer contracts. An example of such a section can have the following form: In the event of force majeure, neither party shall be liable for failure to fulfill its obligations or delay in performance under the Contract. Force majeure circumstances are: a natural disaster, a strike at one of the parties’ organization, government body’s restrictions, as well as other circumstances of force majeure that make the performance of obligations of one of the parties impossible. After the termination of force-majeure circumstances, the contractual relationship is renewed. Force Majeure automatically extends the term of pe...
