Customer communication - contingency actions requirements

IS0 9001:2015 Clause 8.2.1 Customer communication Communication with customers shall include: • e) establishing specific requirements for contingency actions, when relevant.

How do you establish SPECIFIC requirements with regard to CONTINGENCIES?

One of the options for meeting this requirement is inclusion of ‘Force Majeure Actions’ section in the consumer contracts.
An example of such a section can have the following form:
In the event of force majeure, neither party shall be liable for failure to fulfill its obligations or delay in performance under the Contract.

Force majeure circumstances are:

• a natural disaster,
• a strike at one of the parties’ organization,
• government body’s restrictions,
• as well as other circumstances of force majeure that make the performance of obligations of one of the parties impossible.

After the termination of force-majeure circumstances, the contractual relationship is renewed. Force Majeure automatically extends the term of performance of obligations under this Contract. If the force majeure lasts more than six (6) months, either party may terminate this Contract. The party for which the impossibility of fulfilling the obligations under the Contract on the above grounds was created is obliged to notify the other party within 10 (ten) days of the occurrence of these circumstances.
In case such Party does not notify another Party within the period specified above, it shall be deprived of the right to refer to these circumstances in the future. Chamber of Commerce certificate is the Evidence of validity of force majeure.

ISO 9001:2015 Quality System Procedure Contract Analysis

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