How to measure training effectiveness according to ISO 9001

International standard ISO 9001:2015 (as well as the earlier versions of the 9001) does not contain any requirements to such an evaluation procedure, thus it is beneficial to use a good production technique.

The most complete evaluating of training effectiveness according to ISO 9001 includes 4 stages:

Stage 1 — Testing the participants at the concluding stage of the training program.
The criterion - evaluation testing.
Typically, testing is organized by the program supervisor. It is a good practice to separate the authority: training is conducted by one organization (or at a least a subdivision), testing – by the other.

Stage 2 — Evaluation of creativity of the participants.
The criterion - the number and the level of proposals for improvement, that the participant of the training program comes up with in the report.
The criterion may be determined by the 10-point scale via expert evaluation. Experts are a quality manager and an executive (manager) who delegated the participant to take training.

Stage 3 — Evaluation of training efficiency.
The criterion - the number and level of the proposals for improvement that were implemented.
The criterion may be determined by the 10-point scale via expert evaluation. Experts are quality manager and owners of processes, where the improvements were implemented. These can be the same experts as were used in Stage 2.

Stage 4 — Evaluation of training effectiveness.
The criterion - the resulting economic effect of the implemented proposals for improvement.
The criterion may be determined by the 10-point scale via expert evaluation. Experts are quality manager and owners of processes, in which the implementation was carried out. These are the same experts as in Stage 2.

To implement the proposed approach the selection can be limited to one or more stages.

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