Quality Objectives and Planning to achieve them

One of the requirements of the new version of ISO 9001 Standard is that there should be a plan to achieve quality objectives.

How would/have you come up with a plan for achieving quality objectives and how would/have you document(ed) them?

A good and practically proven practice is too word quality objectives of the organization in the form of the Organization’s Annual Development Program, which could have the following structure:

1. #
2. Quality objectives wording
3. Process name
4. Responsible for the implementation
5. Deadlines
6. Resources
7. Report type

Quality objectives of the Process (or structural subdivision) are set by the process owner (or structural subdivision manager), based on the analysis of two components:

• Tasks resulting from Organization’s Development Program for the year;
• Tasks aimed at the process (or subdivision) development, using own resources.

Further details of quality objectives planning are given in the 2nd edition of ISO 9001:2015 Quality Manual.