Friday, February 1, 2013

ISO 10001, 2, 3, and 4!



ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include:
·         ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
·         ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
·         ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations.
Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions.
Target publication date: 2014-08-25.


Check out our Complete set of ISO 10002:2004 complaint handling policies and procedures.
Posted by Centauri Business Group QPRC at 4:24 PM
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1 comment:

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