ISO 9001:2015 Processes Related to Customers: Contract Analysis

Contract Analysis is one of the QMS processes related to the Customers.

ISO 9001:2015 defines the requirements to the Contract analysis in sub clauses of 8.2 Requirements for products and Services (cl.8.2.2, cl.8.2.3, cl.8.2.1.b, cl.8.2.1.e)

• Product requirements that have to be included into the contract (cl.8.2.2.a) :

           - Customer requirements (cl.8.2.3.1.a)
           - Safety Requirements (cl.8.2.3.1.b)
           - Legal requirements (cl.8.2.3.1.d)
           - Additional requirements have to be agreed upon (cl.8.2.3.1.c)
           - Force Majeure

• Ability of the organization to meet the requirements (confirmed by the ‘Approval sheet’) (cl.8.2.3.1).

Contract Analysis Quality System Procedure regulates ‘Contract Analysis’ process operation according to the ISO 9001:2015 requirements.
QSP requirements apply to the activities of the Sales department, as well as the activity of the ‘Design and development' and ‘Production’ process owners of in terms of analysis and meeting the requirements for products (services).

‘Contract analysis’ Process model is displayed below:

‘Contract Analysis’ Process Model Flows 

Determining the requirements for products (services) includes:

• Creation of a catalog of products (provided services) with the description and characteristics; 
• working with customer requests; 
• Development of the commercial offer; 
• Development of the contract draft. 

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