Control of externally provided processes, products and services

Control of externally provided processes, products and services quality system procedure requirements apply to the activities of the purchases department, as well as the ‘Production’ process and other QMS processes in terms of procurement of products, processes, and services.

QSP regulates the control of external processes, products and services activities, including three categories:

• Purchase management - ensuring delivery of products (equipment, raw materials, components, etc.) and services to be included in the Organization’s own products and services;
• Outsourcing management - interaction with the external providers that perform the process or part of the process for the organization;
• Supply Chain Management on behalf of the Organization, including franchising - interaction with external providers that supply products and services directly to the customer(s) on behalf of the Organization.

QSP includes the original ‘Supplier Evaluation Methodology’ based on QFD-analysis.

QSP proposes a criterion of the ‘External Provider Efficiency’, which is determined via expert evaluation as a ratio of the supplier actual results and the activities expectations.


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