The standard gives several examples of external issues, however is very "light" on internal issue examples.
Could you provide some?
Absolutely true, ISO 9001:2015 is scarce on the internal issues description.
Internal issues include:
- the organization's management system excellence (compliance with international management system standards ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 11462, SA 8000, ISO 31000, ISO 10002, ISO 10006, etc.).
- dynamics of organization indicators (production, profit, performance, various expenses, efficiency, etc.);
- organizational knowledge (employed and emerging technologies, know-how, completed projects, enterprise standards, etc.)
- the level of personnel competence;
- the balance of stakeholders interests;
- social responsibility indicators (motivational system excellence, including the level of pay and career planning; social benefits, including insurance, etc.)
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