| 'The organization shall retain documented information that: a) describes the nonconformity; b) describes the actions taken; c) describes the concessions obtained; d) identifies the authority deciding the action in respect of the nonconformity.'
ISO 9001:2015 cl.8.7.2
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Q: Does the requirement 8.7.2 of ISO 9001:2015 mean that EVERY Nonconforming output must be recorded?
Even if it is just corrected (as allowed)?
This could become a rather overloaded list of Nonconforming outputs.
A: Yes - EVERY Nonconforming output must be recorded, at least for two reasons.
1. Information about all nonconformities is essential for analysis and improvements. Otherwise, there is a risk to 'sink' in the pool of tiny nonconformities. The issue is not the recording itself, but the consequences of nonconformities.
2. It is impossible to word and regulate a clear distinction between the phrases ‘A nonconforming output that must be recorded’ and ‘A nonconforming output that must not be recorded’. This distinction cannot be justified by any standard. The personnel will attempt to attribute as many nonconformities as possible to the second category (‘must not be recorded’), to make their lives easier. This will cause endless and groundless discussions during internal and certification audits.
More on control of nonconforming outputs:
- QSP 8.7-01 Control of Nonconforming Outputs
- QSP 8.7-02 Control of nonconformities in provision of services
Other ISO 9001:2015 Documents and Templates
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