Organizational Knowledge ISO 9001:2015 § 7.1.6

We are stuck on getting 'Organizational Knowledge' element off the ground. We know what is required and have the intellectual resources to do it. Any ideas on where to start?

I've got the assignment to lead the project "Organizational Knowledge" and I would like to develop an effective concept, as simple and as smart as possible, without overloading the organization unnecessarily. Any suggestions on how to determine the NECESSARY Knowledge to be maintained and be made available? 

We have a positive experience in the implementation of the following approach. The key is the category of “Organization's Knowledge Bank” - the database structured by the intellectual asset groups, taking into account the organization's strategic development directions, and arranged on the organization server.

‘Control of organizational knowledge’ process includes four stages:

• definition of the necessary knowledge - via forming the knowledge bank structure;
• creation of the organization's knowledge bank - collection of data from different sources;
• maintaining and providing access to knowledge - through “Organization’s knowledge bank section moderators”, competent in the given field of knowledge, among the QMS process owners and third-party experts, including university professors;
• QMS processes improvement through acquired knowledge - is carried out in two ways: 

1. Via the personnel access to the Organization’s knowledge of the organization. 
2. Via personnel training. 

More details can be found here: “QSP 7.1-04 Control of organizational knowledge”


Other ISO 9001:2015 Documents and Templates