The structure of documented information as per ISO 9001: 2015 (cl 7.5.1) does not contain requirements to have a Quality Manual, as was the case with the ISO 9001: 2008 documentation structure.
Thus, Quality manual is not a mandatory QMS document.
The existence of Quality Manual is a decision of the organization in accordance with good practices.
This is attributable to:
- Feasibility of QMS operation description in general and linking the processes to solve organization's management tasks;
- Training objectives;
- Audit objectives;
- Acquaintance of interested parties, including customers, with the QMS.
If the organization makes a decision to have a Quality Manual, then:
- The organizational structure should be given in section 5.3 of the document.
- It is advisable to provide brief information about the organization to the auditors and interested parties. This can be done in section 7.1.4.
It is a good practice to also add elements of social responsibility, corporate traditions, etc to section 7.1.4.
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