Quality Objectives

QMS objectives will vary from Organization to Organization but are some of the more common objectives professionals see?

Do they scores on customer feedback surveys, lack of complaints measured over a financial year, etc.?


The top notch practice when wording the quality objectives – is using two methodologies:

1) QFD Analysis
Good results could be achieved from:

• Converting the ‘customer requirements’ body into a set of "engineering characteristics of products." As a result, we get a list of engineering characteristics of products, ranked according to the degree of satisfaction of customers' requirements. Next, quality goals are set, aimed at improving the engineering characteristics of products, which are on the first positions in the list. 
• Transforming ‘product defects’ list into a set of ‘technological operations’. As a result, we get a list of technological operations, ranked according to the degree of influence on the appearance of defects. Further, quality objectives are set, aimed at improving technological operations, where the defects occur most often (the first in the list). 

2) Developing the policy
This method is the basis for all standard management systems implementation.
We word some global objectives. The activities for them become the objectives for lower levels, etc.
In ISO 9001:2015 requirements, the chain is as follows:

Unfortunately, in practice, this is rarely used.

ISO 9001:2015 Quality Manual Template

Collection of ISO 9001:2015 documents, templates, and procedures