Faults and obstacles are not necessarily negative: constraints spur creativity, problems lead to new solutions, and faults are key components of learning and making progress. Amazingly enough, the previous years of recessions are known as years when top numbers of top companies were created, such as FedEx, Microsoft, Apple, Genentech, Oracle or the SAS Institute.
By their nature, quality departments are accumulators of information about faults, defects, and problems. This information becomes highly valued to improve, innovate and be ahead of competition, but is effective only when the language of the quality professional is focused of the bright side of things.
Examples:
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