Style Guide for Quality Professionals: Always be specific

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General words are minefields when it comes to professional writing in quality management. Examples of such words are:
  • always, 
  • never, 
  • all, 
  • none, 
  • lack, 
  • almost,
  • alike. 
If we used the word "never” and a single occurrence compromised this word, it has also compromised the reader’s trust to the whole message.

Words that express opinions should be used very carefully.Examples of such words are
  • comprehensive, 
  • clear, 
  • consistent, 
  • unambiguous. 

What is clear to one person may not be clear to someone else. If we decide to use such words, we need to agree on their definitions as a first step.

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