Control of nonconformities in provision of services

Control of nonconformities in provision of services often causes additional questions.

 

The new documented procedure QSP 8.7-02 regulates the execution of ‘Control of nonconformities in provision of services’ process in relation to the QMS of Organizations that specialize in the provision of services.

 

The Procedure describes the implementation of ISO 9001:2015 requirements, which often cause issues when applied to the services:

• ensuring the identification of nonconformities,
• conducting correction, including the possibility of suspension of the service provision,
• communicating the nonconformity to the customer,
• follow-up, including the analysis.

More information about the QSP 8.7-02 Control of Nonconformities in Provision of Services

 

The diagram of ‘Control of Nonconformities in Provision of Services’ process is shown below:

Inputs

1 - Nonconformity

Outputs

2 - Nonconformity protocol

3 - Information about a nonconformity when providing services

4 - Informational report about a nonconformity when providing services

5 - QSP 8.7-02 Control of Nonconformities in Provision of Services

6 -  Process budget; - Personnel involved in service provision

 

In the ‘Control of Nonconformities in Provision of Services’ process the key categories are nonconformity, correction, corrective action, and acceptance under concession.

 

Download a preview of the QSP 8.7-02 Control of Nonconformities in Provision of Services

 

Other ISO 9001:2015 documents, templates, manuals and methodical materials