Employees' Awareness (ISO 9001:2015 Cl. 7.3)

The organization shall ensure that relevant persons doing work under the organization’s control are aware of: c) their contribution to the effectiveness of the quality management system, including the benefits of improved performance; ISO 9001:2015 Cl.7.3.c

I am looking for ideas on how to implement the requirements referenced above. 

How do you communicate to your employees that their efforts contribute to the success of the company in a way that everyone will understand?

A good practice is to form quality objectives at the subdivision level based on the principle of expanding the strategy and policy chain:

The quality objectives of the subdivision consists of two components:

1) Subdivision objectives to implement Annual organization development program;

2) Objectives to develop and improve subdivision activities.

In this case, the analysis of subdivision quality objectives fulfillment means the analysis of the subdivision employees’ contribution to the effectiveness of the quality management system, including the benefits of improved performance (fulfillment of the requirements of Clause 7.3.c).

The organization shall ensure that relevant persons doing work under the organization’s control are aware of: d) the implications of not conforming with the quality management system requirements; ISO 9001:2015 Cl.7.3.d

How do you communicate that a lack of attention and effort impairs the company's success without diminishing positive attitudes?

This could be done via awareness of employees in the implications of not conforming with the quality management system requirements as part of the actions to address risks and opportunities.

A good practice is to develop a procedure QSP 6.1-01 ‘Addressing risks and opportunities’ and (or) methodology MM 6.1-01-01 ‘Risks management in QMS process Methodical Manual’.

Other ISO 9001:2015 Documents and Templates