Management System Professionals Support | CBG Inc.

January 2011 Certification of management systems ISO/IEC 17021:2011   Conformity assessment -- Requirements for bodies providing audit and certification of management systems Contains: contains principles and requirements for the competence, consistency and impartiality of the audit, certification of management systems, and for bodies providing these activities Issued on 2011-01-31   April 2011 Service management systems (SMS) ISO/IEC 20000-1:2011   Information technology -- Service management -- Part 1: Service management system requirements Contains: requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a service management system (SMS) Replaces: ISO/IEC 20000-1:2005 Issued on 2011-04-12   May 2011 Information security management systems (ISMS) ISO/IEC 27005:2011   Information technology -- Security techniques -- Information security risk management Contains:   guidelines for the impleme...

Innovation, invention, improvement, and execution – these four words determine successes and failures in business. It is commonly accepted that the best way to manage execution and improvement is through process definition, planning, measurement, and control. Application of a process approach to manage innovations and inventions is still not very clear for many businesses. Companies that believe that innovation occurs by chance and rely on “invent-it-ourselves” can find their businesses on a path to diminishing returns. Real innovation leaders look at both internal and external sources for innovation. They also use technology and networks to seek out new ideas, measure innovation processes and link them to revenue growth, resource allocation, people development, performance evaluation and rewards. Find out more about best practices in managing innovation as a process in our new online course Innovation Best Practices . Register before July 1st 2011 and receive the 20% off th...

• Innovation is not an art, but a process that receives inputs from monitoring and analyzing an organization’s environment. • ISO 9004:2009 provides a systematic, process based approach to innovation within a quality management system. • This approach can help organizations innovate more effectively. Natalia Scriabina's article Organize How to Innovate was published as a cover story in the June 2011 issue of Quality Progress. A link to an audio interview with Natalia on innovation topic is posted on ASQ web-site at media.asq.org

"Innovation distinguishes between a leader and a follower". Steve Jobs It is hard to underestimate the role of innovation in the success of an organization in the modern rapidly changing world. Is your Company a Leader or a Follower? Check out our  ten-question tool   that evaluates innovation activities in a company and identifies the most important areas to improve.

The theme of the World Economic Forum (WEF) in Davos this year was “Shared Norms for the New Reality.” Several speakers communicated that the business world must come together in furtherance of sustainability goals because cooperation through government has been slow to progress. The conference celebrated the 10th anniversary of one such cooperative effort, the Global Compact. This initiative was introduced to encourage companies toward greater ambitions in the area of sustainability. This year, a new platform for corporate sustainability leadership, Global Compact LEAD, was introduced to challenge the member companies to implement the Blueprint for Corporate Sustainability Leadership, a list of approximately 50 action steps that companies can take to achieve improved sustainability. At this year’s conference, the renowned Harvard Business School strategy professor, Michael Porter, put forth his latest strategic concept: Shared Value . He suggested that the existing model for val...

At the end of 2009, the International Organization for Standardization (ISO) issued a new set of principles and guidelines that should benefit all organizations confronting the always problematic challenges of managing risk: Title/Link Date of Issue ISO 31000:2009 Risk management - Principles and guidelines Nov 13, 2009 ISO Guide 73:2009 Risk management - Vocabulary Nov 13, 2009 ISO/IEC 31010:2009 Risk management - Risk assessment techniques Dec 1, 2009 Standard ISO 31000 provides principles and generic guidelines on risk management and is not intended for the purpose of certification. ISO/IEC 31010:2009 describes more than thirty tools to use for risk assessment and explains their application. The ISO Guide 73:2009 contains risk management terminology and definitions. These three standards can be applied to any type of risk, whatever its nature, by organizations of any type or by individuals. Risk, as defined by the ISO Guide 73:2009, is the impact of uncertainty on obje...

The latest version of ISO 9001 was released two years ago (2008) with very minor changes to the requirements. This is in contrast to the he previous version of the standard (released in 2000) which resulted in significant changes including the introduction of an entirely new concept of a process approach. At QPRC we wanted to know what to expect from the next stages in the evolution of the requirements of ISO 9001, and invited Dr. Gary Cort who currently chairs ISO Technical Committee 176 to answer our questions: QPRC : When ISO 9001 will be updated again? Dr. Cort : If the past is any guide, then we should expect a six to eight year update cycle, which would have the next revision coming on line around 2015. While many of us in ISO Technical Committee 176 believe that we could reduce this time by half (at least), to do so will require fundamentally restructuring the standards writing process, which is completely serial today. Imagine separating the standards writing proc...