Interpretation of ISO 9001:2015 cl.8.7 Control of nonconforming outputs
| 'The organization shall retain documented information that: a) describes the nonconformity; b) describes the actions taken; c) describes the concessions obtained; d) identifies the authority deciding the action in respect of the nonconformity.'
ISO 9001:2015 cl.8.7.2
|
Q: Does the requirement 8.7.2 of ISO 9001:2015 mean that EVERY Nonconforming output must be recorded?
Even if it is just corrected (as allowed)?
This could become a rather overloaded list of Nonconforming outputs.
A: Yes - EVERY Nonconforming output must be recorded, at least for two reasons.
1. Information about all nonconformities is essential for analysis and improvements. Otherwise, there is a risk to 'sink' in the pool of tiny nonconformities. The issue is not the recording itself, but the consequences of nonconformities.
2. It is impossible to word and regulate a clear distinction between the phrases ‘A nonconforming output that must be recorded’ and ‘A nonconforming output that must not be recorded’. This distinction cannot be justified by any standard. The personnel will attempt to attribute as many nonconformities as possible to the second category (‘must not be recorded’), to make their lives easier. This will cause endless and groundless discussions during internal and certification audits.
More on control of nonconforming outputs:
- QSP 8.7-01 Control of Nonconforming Outputs
- QSP 8.7-02 Control of nonconformities in provision of services
Other ISO 9001:2015 Documents and Templates
This is a very informative and useful blog. I appreciate the way the topic has been explained with practical information. We have recently introduced our ISO 9001:2026 Quality Management Systems course for interested professionals who want to learn more and develop their knowledge.
ReplyDeleteVery informative and useful article! The explanation of ISO 9001:2015 Clause 8.7 makes it easier to understand how to control nonconforming outputs and maintain quality standards. Thank you for sharing such valuable insights on quality management.
ReplyDeleteBest ISO Certification company in India!
Excellent article! The explanation of ISO 9001:2015 Clause 8.7 is very informative and easy to understand. It provides valuable insights into controlling nonconforming outputs and maintaining quality standards. Thank you for sharing such useful knowledge about quality management systems!
ReplyDeleteISO Certification Company in Brazil!
Excellent explanation of ISO 9001:2015 Clause 8.7. This article provides valuable insights into controlling nonconforming outputs and maintaining quality standards. Very informative and helpful for understanding how organizations can improve their quality management systems and ensure customer satisfaction. Thank you for sharing this useful content!
ReplyDeleteISO 14001 Certification in Australia!
Great article! The explanation of ISO 9001:2015 Clause 8.7 is informative and easy to understand. It provides valuable insights into controlling nonconforming outputs and maintaining quality standards. Thank you for sharing this useful information!
ReplyDeleteISO 9001 Certification in Brazil!
Great article explaining ISO 9001:2015 Clause 8.7 and the importance of controlling nonconforming outputs. Maintaining proper records, identifying issues, and taking appropriate corrective actions are essential for improving product quality and customer satisfaction. Thank you for sharing these valuable insights into effective quality management practices!ISO Certification in Thailand
ReplyDeleteVery informative and insightful article! The explanation of ISO 9001:2015 Clause 8.7 highlights the importance of controlling nonconforming outputs and maintaining consistent quality standards. A well-written post that provides valuable guidance for organizations looking to improve their quality management systems. Keep sharing such useful knowledge!
ReplyDeleteISO 45001 Certification in Australia!