Management System Professionals Support | CBG Inc.

Looking to implement a quality management system in your organization? Want to make sure your products and services meet customers' needs? The best-selling ISO 9001:2008 is now available in the Online Collection with 18 other standards of the ISO 9000 Family . For a flat fee of CHF 375,00 per year you will gain access to the Collection of Standards and always have the most up to date content. Pros: Cons: Effective navigation between the Standards that cross-reference each other; Regular updates with the most recent changes, amendments, and withdrawals; Easy access from any PC, tablet or a smart phone; Free information (parts of the standards including introductions, terms and definitions) No offline access No printing and sharing After the subscription expires, the full standards will no longer be available in your library 

Starbucks Coffee Company started in Seattle, WA, in 1971. Today it has over 17000 stores in over 30 countries, and growing. Starbucks is committed to buying and serving high-quality coffee that is responsibly grown and ethically traded. In 2001 Starbucks in conjunction with Conservation International developed socially responsible coffee buying guidelines called C.A.F.E. Practices (Coffee and Farmer Equity Practices) that contained 28 specific indicators five focus areas: product quality, economic accountability (transparency), social responsibility, environmental leadership in coffee growing and environmental leadership in coffee processing. As a result, 93 %  of coffee was ' ethically sourced ' in 2012. Watch the video and find out how Starbucks builds sustainable relationship with it's suppliers by making investments that benefit coffee producers, their families and communities, and the natural environment. More case studies in our Social Responsi...

Have you ever had a problem communicating with someone? Have you tried to get your point across and just not been able to make the other person understand what you mean? While communication disconnects can sometimes create amusing situations, these situations shouldn’t adversely effect how work is perceived. Most authorities agree that good communication skills enhance productivity and contribute to a positive workplace culture. Ability to communicate ideas, vision, goals, and objectives can improve professional credibility and increase influence.   Communication for Quality Professionals addresses three particular communication areas: One                Achieving clarity in your writing Two                Achieving clarity in your presentations and Three          ...

Several technical changes to the latest edition of ISO 19011 can affect the way an audit is conducted. Changes include a revised principle of integrity and clarifications on remote auditing and communication technology issues. Being aware of five key changes will help auditors through various audit activities. Read the full article Five at the Forefront by Natalia Scriabina published in the March 2013 issue of Quality Progress . Natalia Scriabina is a President of Centauri Business Group Inc.  She is responsible for overseeing the portfolio of training courses and strategic partnerships at CBG Inc. Natalia has a background in training, consulting and auditing. Natalia authored and co-authored a number of publications on quality management, innovation management, social responsibility, business sustainability, and related topics. Read more about Natalia’s publications .

ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012 . Other standards of ISO 10000 series include: ·          ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations ·          ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations ·          ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations. Standards to Watch : ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions. Target publication date : 2014-08-25. Check out our Complete set of ISO 10002:2004 comp...

Karen Creditor For quality professionals, interacting with project managers is undoubtedly the most frustrating part of their job. It’s not that project managers are bad people. In fact, I must confess that I am a project manager myself, and I have sometimes done my best work while making my quality colleagues crazy. For that I am truly sorry. Well, mostly sorry. Why are project managers so frustrating to quality professionals? I believe it’s because of the differences in world view. Concepts like value, frameworks, goals, and speed, along with the inherent differences in personality types drawn to each profession, make us view each other from slightly different perspectives. At our worst, we tend to look at each other like we live on different planets. Here’s an example I share with my students to illustrate the differences. Once upon a time I managed a team of project managers in a technology company. I had just hung up the phone from a planning call for the upcoming ISO audi...

Software testers are increasingly being challenged to provide better test coverage for the applications they test. Persona Based Testing ( PBT ) puts testers in the customer’s shoes like never before to enhance testing coverage with the ultimate goal of not only meeting customer expectations, but exceeding them. One of the main objectives of software testers is to ensure that the software they are testing meets the specified requirements and maintains a certain level of quality. What would happen if the software that is delivered to the customer not only meets the requirements but instead, exceeds them? Undoubtedly, you would have a very happy and repeat customer. Software testers are often required to put themselves in the customer’s place to ensure that the software is providing what the customer requires. This can be challenging when teams are basing their tests solely on written requirements (that in most cases may not fully capture the customer experience or how they will uti...